FREQUENT QUESTIONS

DO THE WEB PRICES INCLUDE VAT?

Yes, all the products in the store have VAT included.

It should also be noted that the price of tiles and porcelain is per box and not per m2. The title of all references includes the word "box" in addition to the number of pieces and m2 that each one has. Therefore, it must be taken into account that when the units are added to the cart we are adding boxes and not m2.

Shipping costs are not included in the price of the product unless it is detailed in its file. To calculate them we advise you to read the following question in which we try to solve this question.

HOW TO CALCULATE SHIPPING COSTS?

Shipping costs are a determining factor in the purchase decision. More in our sector in which many of the products stand out for their weight and volume, which makes the delivery service difficult and expensive.

You only have to add to the cart the number of units you want to buy of each reference and indicate your zip code. This operation can be carried out as many times as you want and does not require the introduction of any other personal data or the purchase commitment.

HOW TO BUY SAMPLES?

The article "samples" is a generic article that you will find by entering the word "sample" in the search engine of the store. You can also access it from here. Azulejos Solá's sample delivery service reaches any address in Europe. Depending on the country to which the sample is sent, these will have a different cost. The value of the samples will be returned in the next order related to the requested sample model. For the refund of this amount, the order must meet the conditions detailed in the sample product.

The delivery time and payment method for the samples is the same as for any other product on the web. You can see this on the same product sheet.

It should be noted that the color of the samples is indicative and may vary with respect to the subsequent order due to the manufacturing conditions of the ceramic.

WHERE DO WE SHIP?

We ship almost 100% of our products throughout Europe. Our products already have the shipping costs configured for any location in Europe. If you need to receive it at a different point, you can also contact us to quote the best price.

DO WE HAVE A PHYSICAL STORE?

Yes, our physical store is located in the province of Valencia, in the town of Paterna. In the contact section you can see exactly our location and other details of the store.

Our physical store has more than 60 years of history and we have a team specialized in counseling for home renovation and decoration.

In ceramic products, such as tiles and porcelain, the tone and caliber will vary from one production to another. Ceramics are manufactured in extremely high-temperature furnaces and this makes it impossible to accurately finish from one manufacture to another. Tile factories classify each game with a different Tone and Gauge. The change of item may be more or less close to your purchase depending on the amount of stock that we have available at the time of purchase. That is why it is advisable to take this important detail into account and ask for some surplus in the first purchase. Complaints of a change in tone or caliber from one purchase to another will not be addressed since they are part of the manufacturing process and it is something to which we do not have scope.

Depending on the characteristics, design and colors of the models, this variation may be more or less visible to the naked eye.

WHAT IS THE TONE AND CALIBER?

In ceramic products, such as tiles and porcelain, the tone and caliber will vary from one production to another. Ceramics are manufactured in extremely high-temperature furnaces and this makes it impossible to accurately finish from one manufacture to another. Tile factories classify each game with a different Tone and Gauge. The change of item can be more or less close to your purchase depending on the amount of stock that we have available at the time of your purchase. That is why it is advisable to take this important detail into account and ask for some surplus in the first purchase. Complaints of a change in tone or caliber from one purchase to another will not be addressed since they are part of the manufacturing process and it is something to which we do not have scope.

Depending on the characteristics, design and colors of the models, this variation may be more or less visible to the naked eye.